Highlights on

BEFORE THE SHOW

What is this event? What is involved?

HelloWorld is no ordinary event - it's not a Meet and greet or a conference - but an immersive live experience.

HelloWorld is an epic four hour, immersive live show like nothing on Earth - bringing the world's biggest YouTube talent and YOU together under one roof for an unforgettable, shared experience.

You've got two chances to catch this show, with the performance taking place on both 28th and 29th October at the Birmingham Genting Arena.

If you're a Full Day Ticket holder you'll be free to explore 'Main Street' - the epicenter of the HelloWorld experience - whilst the HW Sun is out and shining you can watch live music, witness exciting pop up games and challenges, eat, dance and meet new friends.

As our giant sun transforms in to a moon, 'Main Street' springs in to action for our Stage Show - an evening extravaganza featuring all of our headline talent, in one giant spectacle, opening with a Fashion Show and closing with the House Party to end all House Parties*. (*Subject to change)

Is the show the same on both days?

Yes the show will run to exactly the same schedule, talent and content on the 28th and 29th October.
You don't necessarily need to purchase a ticket for both days to experience all that HelloWorld has to offer.

What are the different Ticket Types

Full Day Ticket (Standing)

  • This ticket will gain you access to the immersive live experience of 'Main Street' + the 'Stage Show'.
  • You will have access to the Floor area only, no access to seating will be available.

Please make note of the entry and stage times;

  • Entry Time - 12pm
  • Main Street (Floor/Standing) Open time - 1pm
  • Stage Show Start Time - 4pm (the show will be finished by 6pm)

Stage Show Only (Seated)

  • This ticket will gain you access to the seated area only for the live stage show. You <will not have access to walk around 'Main Street'.
  • Entry Time - 3pm
  • Stage Show Start Time - 4pm (the show will be finished by 6pm)

VIP Ticket (Standing)

Our exclusive VIP Package lets you be amongst the first people to enter HelloWorld, and be greeted by the stars of the show who will give you a guided tour of Main Street and all its' secrets.

  • This ticket includes a Full Day Ticket (Standing) – see above – plus the below additional benefits;
  • Exclusive Entry into HelloWorld 1 hour before it officially opens!
  • Exclusive onstage greeting from the stars of the show
  • You will then be randomly split into groups and one of our main stars will lead a guided tour. You can pose for selfies and autographs with your group leader.
  • Exclusive HelloWorld VIP T Shirt and Lanyard
  • Exclusive signed HelloWorld Newspaper or poster

More details TBC

Please make note of the entry and stage times;

  • VIP Check In - 11:30am
  • VIP Activities - 12pm
  • Main Street (Floor/Standing) Open time - 1pm
  • Stage Show Start Time - 4pm (the show will be finished by 6pm)
Which of the Stars will be included in the VIP Experience?*

Most of our headline stars will be involved in with the VIP Experience, some as group leaders, some hanging out on Main Street, and some ready to serve your group and pose for Selfies. There will be surprises!

Whoever you're with on the day you'll be getting a unique experience, up close and personal with some of the biggest stars on YouTube.

And Finally...
We can't guarantee which tour group and star you'll be randomly assigned to, nor that you will meet any specific stars, but we can assure you that this experience will bring you closer to our performers than anyone else on the day and it'll be an experience you'll never forget.

VIP places are extremely limited so make sure you book yours today.

*All of this is subject to change, we cannot guarantee that you will meet any specific performers.
** Subject to change

Is there an age limit for this event?

HelloWorld is an All Ages event, however under 14 year olds MUST be accompanied by an adult aged 18yrs with their own valid ticket to the event. (ie. 14yrs and over can come into the building on their own with a valid ticket). The adult's ticket type must match that of the under 14 year olds (eg. If the child holds a full day ticket, the adult must do so also) - however if the under 14 holds a VIP ticket the adult only requires a standard ticket.

Will it be suitable for young children?

There isn't an age limit at HelloWorld, however please take into consideration that it could get a little noisy due to performances and that under 14s must be accompanied at all time.

What time does the show start and end?

Entry times will depend on your ticket type, please find your specific ticket type below for the timings that will be valid to you*. The show will finish by 6pm latest*.

Full Day Ticket (Standing)

  • Entry Time - 12pm
  • Main Street (Floor/Standing) Open time - 1pm
  • Stage Show Start Time - 4pm (the show will be finished by 6pm)

Stage Show Only (Seated)

  • Entry Time - 3pm
  • Stage Show Start Time - 4pm (the show will be finished by 6pm)

VIP Ticket (Standing)

  • Entry Time - 11:30am.
  • Main Street (Floor/Standing) Open time - 1pm
  • Stage Show Start Time - 4pm (the show will be finished by 6pm)

*ALL TIMINGS ARE SUBJECT TO CHANGE

Will I be able to meet the Talent?

HelloWorld is so much more than a Meet and Greet conference, therefore there will be talent around HelloWorld's 'Main Street' during the daytime part of the show, where there is a signing stage, but expect to have to queue for these opportunities.* If you are a VIP ticket holder you will get an exclusive tour of Main Street, led by one of our headline Talent. (*Subject to change)

How do I stay up to date with the line up?

We recommend you follow HelloWorld on Facebook, Twitter, Instagram and YouTube for all the latest news and info.

Is there any where for parents?

HelloWorld has a dedicated Parent Zone where parents can go to relax, read a book and buy a coffee. Please note, if you are a parent accompanying a child (an under 14 year old), then you will need to accompany your child at the event at all times.

TICKETS

Where do I get tickets?

Tickets will be available from our official outlets, including The Ticket Factory (www.theticketfactory.com) and See Tickets (www.seetickets.com).
We strongly advise not to use any other ticket agent as tickets purchased via unofficial partners may not be valid at the event and you may be refused entry.

When will I receive my tickets?

If you've already purchased tickets, they will be sent out the last week of September and you should receive them the first week of October.

For any other information regarding previously purchased tickets, please email the website from which you bought your tickets.

How will my tickets be delivered?

Tickets will be issued in the following ways:

  • Physical ticket delivered via post or required to be collected at the box office. Tickets for standing area will be issued as a physical ticket only.
  • E-ticket sent via email. These will only be issued for seated tickets. Please print your ticket prior to the event. We cannot guarantee access with tickets displayed on mobile devices.

Charges apply. Please speak to your ticket seller directly if you require further information regarding which option you have chosen.

What does the VIP package include?

Our exclusive VIP Package lets you be amongst the first people to enter HelloWorld, and be greeted by the stars of the show who will give you a guided tour of Main Street and all its' secrets.

  • This ticket includes a Full Day Ticket (Standing) – see above – plus the below additional benefits;
  • Exclusive Entry into HelloWorld 1 hour before it officially opens!
  • Exclusive onstage greeting from the stars of the show
  • You will then be randomly split into groups and one of our main stars will lead a guided tour. You can pose for selfies and autographs with your group leader.
  • Exclusive HelloWorld VIP T Shirt and Lanyard
  • Exclusive signed HelloWorld Newspaper or poster
Which of the Stars will be included in the VIP Experience?*

Most of our headline stars will be involved in with the VIP Experience, some as group leaders, some hanging out on Main Street, and some ready to serve your group and pose for Selfies. There will be surprises!

Whoever you're with on the day you'll be getting a unique experience, up close and personal with some of the biggest stars on YouTube.

And Finally...
We can't guarantee which tour group and star you'll be randomly assigned to, nor that you will meet any specific stars, but we can assure you that this experience will bring you closer to our performers than anyone else on the day and it'll be an experience you'll never forget.

VIP places are extremely limited so make sure you book yours today.

*All of this is subject to change, we cannot guarantee that you will meet any specific performers.
** Subject to change

If I purchase the V.I.P. Ticket will I get to experience everything?

Yes, absolutely, you'll see the whole show and more with a V.I.P. ticket.

Do parents or guardians of VIP ticket holders need a VIP ticket to accompany their child?

Parents of VIP can accompany children in with a cheaper standing ticket, but won't be able to participate in the VIP event itself. They will be in the same room and have visual contact.

I am collecting my tickets from the box office. Where do I go?

The Genting Arena box office is located next to the main entrance of the venue. Please present your card at the box office window marked 'Prepaid Collections'. Please allow yourself additional time if collecting on the day.

Customer services contact

If you have a question regarding your tickets then please contact your ticket seller directly. You can contact our official ticket sellers via the following site:

If you have any other questions regarding the event, please contact the HelloWorld team directly. You can do so via [email protected].

Do not buy tickets from touts!

There are many fraudulent ticketing sites. Please ensure that you buy tickets from one of our official partners. If you have any questions over the validity of a ticket seller, please contact us before purchasing your ticket via the contact page. HelloWorld's official ticket agents are See Tickets and The Ticket Factory, the only authorised fan to fan exchange is Twickets.

  • Can't make it and need to resell your tickets? HelloWorld's official ticket reselling partner is Twickets (www.twickets.live), a Fan-to-Fan Face Value platform. We do not endorse using any other website as the tickets will become invalid.
  • Exchange/returns policy - Unfortunately no refunds will be given. We would recommend using Twickets to resell if you are no longer able to attend.

ACCESSIBILITY

Is there disabled access and wheelchair tickets available for this event?

Yes. All accessible ticket purchases need to take place directly via the venue's box office, to ensure that the relevant team are aware of any facilities you may require. Is there disabled access and wheelchair tickets available for this event?

Is the venue accessible, and what facilities do you have on site?

All information regarding the venue's level of accessibility and facilities for disabled customers can be found on their website. Please click here - http://www.gentingarena.co.uk/venue-info/disabled-visitors

TRAVELLING TO THE EVENT

How do I get to the Genting?

Situated on the NEC site, the Genting Arena is right at the heart of the UK motorway network. Sat Nav users can follow B40 1NT and once on site just look for the directional signage to your event.

For all information on getting to the event, please see the venue's website here: http://www.gentingarena.co.uk/getting-here

Collect & drop off areas

The venue advises using South 2 car park for drop-off/pick-ups, which is a short walk away from the Genting Arena.

ON THE DAY

Below is some of the key information you may need on the day, for full information directly from the venue please click here (http://www.gentingarena.co.uk/venue-info/faq)

What is this event? What is involved?

HelloWorld is no ordinary event - it's not a Meet and greet or a conference - but an immersive live experience.

HelloWorld is an epic four hour, immersive live show like nothing on Earth - bringing the world's biggest YouTube talent and YOU together under one roof for an unforgettable, shared experience.

You've got two chances to catch this show, with the performance taking place on both 28th and 29th October at the Birmingham Genting Arena.

If you're a Full Day Ticket holder you'll be free to explore 'Main Street' - the epicenter of the HelloWorld experience - whilst the HW Sun is out and shining you can watch live music, witness exciting pop up games and challenges, eat, dance and meet new friends.

As our giant sun transforms in to a moon, 'Main Street' springs in to action for our Stage Show - an evening extravaganza featuring all of our headline talent, in one giant spectacle, opening with a Fashion Show and closing with the House Party to end all House Parties*. (*Subject to change)

Which Entrance should I use?

All ticket holders will enter through the Main Entrance of the Genting Arena.

Collect & drop off areas

The venue advises using South 3 car park for drop-off/pick-ups, which is a short walk away from the Genting Arena.

What is this event? What is involved?

HelloWorld is no ordinary event - it's not a Meet and greet or a conference - but an immersive live experience. HelloWorld is an epic four hour, immersive live show like nothing on Earth - bringing the world's biggest YouTube talent and YOU together under one roof for an unforgettable, shared experience.
You've got two chances to catch this show, with the performance taking place on both 28th and 29th October at the Birmingham Genting Arena.

If you're a Full Day Ticket holder you'll be free to explore 'Main Street' - the epicenter of the HelloWorld experience - whilst the HW Sun is out and shining you can watch live music, witness exciting pop up games and challenges, eat, dance and meet new friends.

Is the show the same on both days?

Yes the show will run to exactly the same schedule, talent and content on the 28th and 29th October.

Is there an age limit for this event?

HelloWorld is an All Ages event, however under 14 year olds MUST be accompanied by an adult aged 18yrs with their own valid ticket to the event. (ie. 14yrs and over can come into the building on their own with a valid ticket). The adult's ticket type must match that of the under 14 year olds (eg. If the child holds a full day ticket, the adult must do so also) - however if the under 14 holds a VIP ticket the adult only requires a standard ticket.

Will it be suitable for young children?

There isn't an age limit at HelloWorld, however please take into consideration that it could get a little noisy due to performances and that under 14s must be accompanied at all time.

Will I be able to meet the Talent?

HelloWorld is so much more than a Meet and Greet conference, therefore there will be talent around HelloWorld's 'Main Street' during the daytime part of the show, where there is a signing stage, but expect to have to queue for these opportunities.* If you are a VIP ticket holder you will get an exclusive tour of Main Street, led by one of our headline Talent. (*Subject to change)

Can we Vlog at HelloWorld?

Yes! It's YOUR world too! We encourage it! Just tag us so we can share it!

Will there be anywhere to sit for Standing Ticket and VIP Holders?

Yes, there'll be plenty of places for you to take a load off whilst strolling down Main Street; pitch up near the Bandstand, on a bench, or take a seat and enjoy some lunch in Forum Live.

Don't worry you won't be on your feet for 4 hours, unless you're having so much fun you want to be!

How do I stay up to date with the line up?

We recommend you follow HelloWorld on Facebook, Twitter, Instagram and YouTube for all the latest news and info.

Is there any where for parents?

HelloWorld has a dedicated Parent Zone where parents can go to relax, read a book and buy a coffee. Please note, if you are a parent accompanying a child (an under 14 year old), then you will need to accompany your child at the event at all times.

In and out policy

Once you have entered the Genting Arena building you will not be able to exit and re-enter.

VIP / Standing Ticket - All Standing ticket holders will be issued a wristband upon entry, this will gain them access to 'Main Street' (within the Main Arena) and enable them to interact with the activities it offers. Customers are able to enter and exit the Main Arena into Forum Live where food, drink and merchandise concessions will be located.

Seated Ticket - Seated ticket holders will be able to enter the Main Arena and access the Forum Live, however they will NOT have access to 'Main Street' - they will only be able to view from the seated area.

Will the show contain flashing lights and images?

Yes. We will be putting on some amazing musical performances that may contain strobe lighting and flashing imagery.

FACILITIES AT THE VENUE

Is there a Cloak Room?

Due to the size of the Genting Arena and the number of people visiting during an event, unfortunately they are unable to offer a cloakroom facility. Our advice would be to bring the minimal amount of additional personal belongings.

Is there a Cash Machine?

There is an ATM within the entrance area of the Genting Arena which charges £1.75 to withdraw money. The Genting Arena food and drink concession stands accept card. However, merchandise stands will accept Cash Only.

What is the Food and drink policy?

No food or drink purchased outside the Genting Arena is permitted to be taken into the Venue. Should you wish to bring an item of food or drink with you due to medical or religious requirements please contact the venue prior to your arrival. You should also check venue confiscation list for prohibited items (e.g. glass bottles, cans etc.) before your visit.

There will be food and drink concessions located within the venues main entrance.

Alcohol is served at the venue bars and operates a Challenge 25 policy, meaning if the venue staff believe you to be below the age of 25 you will be required to provide proof of age. It's recommended you bring I.D.

For a full list of facilities available at the venue, please click here. (http://www.gentingarena.co.uk/pre-show/eating-inside-the-arena)

SECURITY

Personal Security Information
 
  • If you've lost or found property please speak to a member of staff and they will advise on where to go to hand in items you've found or to ask if anything has been handed in. After the event please check via the Genting Arena's website for details.
  • If you see anything that you feel may be suspicious or see any persons acting suspiciously please bring this to the attention of the nearest steward.
  • Please look after yourself at the event, ensuring that you drink plenty of water and eat food plus wear appropriate clothing for an indoor event. If however, you do feel unwell or need any assistance, or see another person that may need help, please contact a steward or the medical team.
  • In the event of an incident follow instructions from stewards.
  • To find out more, please visit the venue's security page.
What are your current security measures, and what are you doing to reassure customers?

Public safety at Genting Arena events is priority and the venue have a number of security measures in place which they continue to review to ensure you have the safest, most enjoyable experience whilst visiting the venue. Their security teams remain vigilant at all times whilst liaising with the police and promoters on an on-going basis. Genting Arena encourage those attending events to also remain vigilant and to report any suspicious activity to security staff or police.

Please allow more time for your journey to the venue and arrive as early as possible as enhanced security checks will be in place.

For more information, please see the venue's website here: http://www.gentingarena.co.uk/venue-info/faq

What if I need medical assistance?

In the event of a medical emergency please notify a member of Security or any member of staff who will be pleased to help you. Alternatively, call the Medical Centre on 2222 using the internal telephones located inside the main venues.

OTHER FAQS

Essential items to bring on the day
  • Ticket - Please don't forget to bring your ticket otherwise you will not gain entry! If you have an E-Ticket we advise printing it off in case you have any issues with your phone on the day.
  • I.D. - It's recommended your bring a form of identification with you.
  • Money - Please note there will be a cash machine on site although the queues can sometimes be quite long. The Genting Arena food and drink concession stands accept card. However, merchandise stands will accept Cash Only.
  • Portable Phone Charger - We recommend you bring a portable phone charger if you are worried your phone battery may not last, as there are limited facilities available at the venue.
  • Appropriate clothing for an indoor event.
Prohibited Items - as per the venue's policy

Please note the venue does not allow Selfie Sticks, we apologise for any inconvenience this may cause.

These items include but are not limited to: Glass Bottles; Cans; Flasks; Cool boxes; Large flags / Banners; Helium balloons; Studded belts; Dog collars; Trouser chains; Selfie Sticks; Sharp/large rings, smoke grenades, flares and fireworks.

All such items will be confiscated on arrival and will be returned to you at the end of the show. This may delay your access into and exit from the venue. Prohibited items vary on a show-to-show basis; please refer to your ticket terms and conditions for any items that are not allowed into the venue.

What if I have a question inside the event?

There will be security, stewards and event on staff to deal with any issues and enquiries. Please do not hesitate to speak to a member of the event or venue team.

Do I need to bring money?

With a whole host of stalls and merch on offer at the event we recommend bringing cash. There is an ATM within the entrance area of the Genting Arena which charges £1.75 to withdraw money.
There are free to use HSBC ATM's just through the ticket barriers from Birmingham International train station going towards The NEC, and also a free to use Natwest ATM near Hall 4 at The NEC. Please note that the Forum Live ATM is the only one which is available to use once visitors enter the Arena.

Is WIFI available?

Free WIFI is available in and around the venue - keep an eye out for the banners around the venue for more details.

Is there anywhere to charge my phone?

There are no phone charging ports within the arenas, however the NEC has some within their public concourse space should visitors need to use them before/after the event (visitors will pass these on the way to the train/bus station). We recommend bringing a portable charger with you so you're not caught at a loose end!

Camera policy

We encourage people to take and share as many photos as possible. Please also be aware that by entering HelloWorld your image maybe shared as part of our and our broadcast and brand partners coverage of the event on social and traditional media. Selfie Sticks will not be permitted in the venue.

In and out policy

Once you have entered the Genting Arena building you will not be able to exit and re-enter.

VIP / Standing Ticket Info

All Standing ticket holders will be issued a wristband upon entry, this will gain them access to 'Main Street' (within the Main Arena) and enable them to interact with the activities it offers. Customers are able to enter and exit the Main Arena into Forum Live where food, drink and merchandise concessions will be located.

Seated Ticket - Seated ticket holders will be able to enter the Main Arena and access the Forum Live, however they will NOT have access to 'Main Street' - they will only be able to view from the seated area.

Will there be anywhere to sit for Standing Ticket and VIP Holders?

Yes, there'll be plenty of places for you to take a load off whilst strolling down Main Street; pitch up near the Bandstand, on a bench, or take a seat and enjoy some lunch in Forum Live.

Don't worry you won't be on your feet for 4 hours, unless you're having so much fun you want to be!

What if I need medical assistance?

In the event of a medical emergency please notify a member of Security or any member of staff who will be pleased to help you. Alternatively, call the Medical Centre on 2222 using the internal telephones located inside the main venues. In the interest of personal safety please be sure to bring any required medication to the event.

How to Contact Us

If you have a question regarding your tickets then please contact your ticket seller directly. You can contact our official ticket sellers via the following site:

The Ticket Factory: https://www.theticketfactory.com/default/online/tickets/contact-us/
See Tickets: https://www.seetickets.com/customerservice

If you have any other questions regarding the event, please contact the HelloWorld team directly. You can do so via [email protected].